Turn Around Time
Standard turn around time for most orders is 7-14 days from the time of proof approval and deposit. National holidays, difficult orders and specialty apparel/ink availability may add to the turn around time. If you need a rush, please let us know up front so we may do our best to accommodate.
We require a minimum of 12 pieces per design and garment style/color for screen printing. There is no minimum for embroidery and/or heat press.
Individual orders must be paid in full to begin the production process. Commercial orders paid be paid upon pick-up. If your organization requires a different method, please call or e-mail us.
All art must be submitted at 300dpi resolution or higher, and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof.
For new, custom orders that require an email, Custom Apparel will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors. If an error is found after your order has been approved and printed, Custom Apparel will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.
All colors in a design will be matched to the closest in-house stock ink color. For exact color matches, please request Pantone matched colors. If you would like to see more color options, please stop into the store.
Print Location & Print Size
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Custom Apparel will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar). The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.
Manufacture Out of Stocks
Due to the wide variety of brands, styles, colors, and sizes, Custom Apparel does not stock blank garments. From time to time the manufacturer may be out of stock on ordered items. Custom Apparel will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options. Custom Apparel will also not be held liable if the customer tries to return their item due to an issue with the item itself. We are only responsible for the designs/anything we add to the items.
Any Issues with an Order/Returns
Here at Custom Apparel, we make sure to triple-check that all orders are correct before the customer picks-up their items. Custom Apparel makes sure to check sizes, quantities, colors, designs, names, spelling, etc. At Custom Apparel we stand behind our work. We may offer refunds on your order (depending on the situation), and may reproduce the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of receiving your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to Custom Apparel for inspection or to be reproduced, the product must be returned within 1 business week of the stated claim. If items are returned after this timeframe, the order will be denied unless prior arrangements have been made.
We understand that the orders go through multiple workers and that mistakes can be made and missed after we notify that the order is complete. We will do everything we can to ensure that you are happy with the finished product.
In the event that an order is changed or cancelled by the customer, a refund will be dependent on the order status. If the order is already complete, no refund will be issued. If the order is changed or cancelled after garments/items have been ordered, a 60% re-stock fee will apply.
We are fortunate to work with some really great customers and companies. But, every once in a while, we will have a potential customer who is rude or inappropriate. We reserve the right to not accept your order if you are unpleasant to work with!